How to make a return
Are not you happy with your purchase? Did you make a mistake?
You can make free any product purchased on double5.it within 30 days from the delivery date.
- Make sure the products are in the same condition as you received them, with all the tags attached.
- Download and fill out the return form. If you can not download it ask for: firstname.lastname@example.org
- Contact the GLS courier and request collection by following the instructions on the return form.
As foreseen by the directive assessed in regulation 524/2013 / EU by the European Commission to protect the players who take part in the purchase process on an e-commerce, any complaints can be reported on the ODR website.