How to make a return

Are not you happy with your purchase? Did you make a mistake?

You can make free any product purchased on double5.it within 30 days from the delivery date.

That’s how:

  1. Make sure the products are in the same condition as you received them, with all the tags attached.
  2. Download and fill out the return form. If you can not download it ask for: assistenzaclienti@double5.it
  3. Contact the GLS courier and request collection by following the instructions on the return form.

As foreseen by the directive assessed in regulation 524/2013 / EU by the European Commission to protect the players who take part in the purchase process on an e-commerce, any complaints can be reported on the ODR website.